Defect Reduction
Businesses incur significant costs due to internal failures leading to defects. Defects lead to rework or scrapping of the defective product – both have a significant impact on costs. Defects not identified before dispatch cause external failures which lead to customer returns, warranty claims, and sometimes cost of segregation and repairs at customer locations which have more associated costs. Businesses do not have the ability to capture all costs pertaining to defects in a systemic and timely manner, sometimes requiring higher pricing to address such costs. Defect prevention requires structured and timely data collection to help analyse patterns, trends, and recurring issues. None of the current solutions provide the ability to digitally capture such data across the value chain to enable analysis. Such analysis is done manually in the case of catastrophic failures.
Stratera provides a robust solution that can…
- Help digitally capture structured and timely quality related data – from supplier to the customer.
- Pull data from multiple sources including data flowing from IoT enabled devices into a structured database.
- Enable end-to-end traceability of quality data from customer back to supplier – including line quality personnel involved for improved RCA to drive defect reduction and prevention.
- Generate actionable reports and dashboards indicating patterns, trends and highlight recurring issues.
- Enable a data intensive RCA which will help reduce and prevent defects proactively.
- Capture costs of such defects – both internal and external.
These functionalities help businesses drive defect reduction and prevention and the bad costs associated with such defects – rework, scrap, customer returns, warranty claims, and repairs and replacements.